TF SunCentral PTY LTD (ABN 716 256 834 18) (TF SunCentral, we, us, our) understands the importance of, and is committed to, protecting your personal information. We comply with the Privacy Act 1988(Privacy Act). We are bound by the Australian Privacy Principles (APPs) which regulate how we may collect, use, disclose and store personal information, and how our customers and suppliers and stakeholders (‘you’) may access and correct personal information we hold about you.
Collection of your Personal Information
Some of the purposes for which we collect your Personal Information include:
- to provide you with information about TF SunCentral’s current and future products and services;
- to provide you with information about other businesses and their products and services that may add value to your experience of TF SunCentral products and services;
- to pass on to our partners who may offer to you products and services that complement and add value to our products and services;
- to gain information about consumer and retail habits and behaviour;
- to ensure compliance with applicable laws, rules and regulations;
- provision of feedback about our products and services;
- activities in support of the above including administration, employment, management, marketing, contracting, online and mobile marketing, IT, legal, security, customer support, finance (including credit control) and human resources.
Personal Information we may collect about you
Information you provide
We may collect personal information that you choose to give us via online forms, social media comments, by email, or through video capture or data capture which may include:
- your name;
- your contact details, which may include postcode, postal, residential or business address, telephone number, facsimile number and email address;
- your job title and the name of the company that employs you;
- photographs or video footage of you;
- your vehicle details including tag/registration;
- location data;
- consumer behaviour;
- information we may require to provide you with a service;
- any other information you include in a communication to us.
Other personal information
In particular circumstances we may collect other information about you, for example:
- we may combine Personal Information about you with other information sourced from a third party to develop a persona to help us predict your preferences and behaviours;
- if you send us an email, we will retain the content of the email (including the sender address) and our response to you where we consider it necessary to do so;
- If you apply for a position with us, we may collect your contact details, date of birth, work history, academic history, referees, tax file number and other similar details relevant to the position;
- if you request information from us (for example about a facility, product, service or event) or register a complaint, we collect information about your request or complaint.
We use Google Analytics to collect information about the use of our sites. Google Analytics collects information about your visit to our sites, but does not collect your Personal Information. Some of the information Google Analytics collects includes:
your server and IP address;
- the name of the top level domain (for example, .gov, .com, .edu, .au);
- the type of browser used;
- the date and time you accessed the site;
- the pages accessed and documents downloaded
- the previous site you visited; and
- domain site cookies.
Domain site cookies
How we collect information about you
Mostly we collect your personal information directly from you, for example when you:
- make an enquiry about our products and services;
- contact us;
- participate in a promotion or marketing organised by us or a third party;
- provide feedback or make a complaint.
Sometimes we collect personal information about you from another person or business, or from a publicly available source. For example:
- our service providers may provide us with your personal information from websites, mobile sites, social media sites, other technology based sources, location based sources and composites of any of these sources;
- your employer may give us your details in relation to a supply or sales contract or provision of a product or service, or your participation in an event.
Uses of your Personal Information
We will only use your Personal Information for the purpose it was collected. We will not subsequently change the way we use your Personal Information without your consent or unless we are required to do so by law.
Some of the ways we may use your Personal Information include:
- To keep you up to date on the latest TF SunCentral products and services. This may include information from other business operators that can add value to your experience of TF SunCentral products and services;
- To provide marketing or promotional activities on the TF SunCentral website;
- To conduct questionnaires and surveys in order to provide better services to our customers;
- To support recruitment inquiries;
- To provide services to our clients, for example consumer footfall data, parking data, and other data;
- To understand more about you, so we can provide better products and services to our clients;
- For law enforcement reasons;
- To meet contract obligations.
Sharing your Personal Information
Your Personal Information may be disclosed to personnel of TF SunCentral, and may be disclosed to our service providers, related bodies corporate, contractors and clients in order to allow us to perform our functions and to provide services to our clients.
We may share your Personal Information and any other additional information available to us in order for our clients or law enforcement to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
Accuracy of your Personal Information
We will make reasonable endeavours to ensure that our records of the Personal Information you have shared with us are accurate, relevant, up to date, complete and not misleading. However, we need your help in doing this. Please notify us of any changes to, or errors in, your Personal Information.
Security of your Personal Information
TF SunCentral is committed to protecting the Personal Information you share with us. We utilize a combination of industry-standard security technologies, procedures, and organizational measures to help protect your Personal Information from unauthorised access, use or disclosure.
While we strive to protect your Personal Information, we cannot ensure the security of the information you transmit.
We recommend that you take every precaution in protecting your Personal Information when you are on the Internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser. You can visit the Linksys website for more tips for using security features when connected to the Internet using a router.
Accessing your Personal Information
You have a right to access Personal Information you have shared with us, subject to some exceptions permitted by law. If you would like to access your Personal Information, please let us know. For security reasons, we may require you to put your request in writing.
TF SunCentral reserves the right to charge a fee for retrieving and providing access to your Personal Information.
If you’re a user or visitor from the European Economic Area these rights also apply to you:
We are a data controller of your personal information for the purposes of the the General Data Protection Regulation 2016/679 (GDPR).
Your rights under the GDPR
Under certain circumstances, the GDPR grants you certain rights in relation to your Personal Information. In summary, you have the right to:
- request access to your personal information (known as a data subject access request);
- request rectification of incomplete or inaccurate personal information that we hold about you;
- request erasure of your personal information. We must comply unless there is a reason for us to continue to hold and process it;
- object to processing of your personal information in certain circumstances, for example, if you feel our processing impacts on your fundamental rights and freedoms;
- request restriction of processing of your personal information;
- request the transfer of your personal information to you or to a third party;
- withdraw your consent if we are relying on consent to process your personal information.
To exercise any of the above rights please contact us as per the contact details below.
As described above, we may use your personal information, including your contact details, to provide you with information about facilities, products, services and events, including those of third parties, which we consider may be of interest to you.
We may also provide your details to our service providers for specific marketing purposes, including to build a profile of your consumer behaviour.
You may opt out at any time if you no longer wish to receive marketing information from us. Each email we provide includes instructions on how you can unsubscribe from that particular service. You may also unsubscribe from TF SunCentral’s various marketing communications by contacting us per the contact details below.
How to contact us
Last update: December 2018
South Sea Islander Way,
Maroochydore City Centre,